Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS ABOUT BALLOON PRINTING

Here we hope to list some questions and answers that are most frequently asked by our customers regarding their custom printed balloon requirements. If your question is not listed here, please email us or call us and we will be sure to give you the answer you need.

Q. How quickly can I get my printed balloons?

A. Our normal turnaround time is 7 days from the time you sign off on the finished proof sheet that we send through to you after receiving your order. We do offer a rush service and can print and send your order to you in as little as 3 days, this will depend on the quantity of your order, the complexity of your order & where the order needs to be sent. Additional charges do apply for a rush service and this service is subject to availability, please know we will do everything possible to work with you to assure you are completely satisfied.

Q. When do I pay for my printed balloon order?

A. Once we have received your order, whether by email, phone or via our online order form, we will then create or use your artwork to create a proof sheet, this proof sheet will be emailed or faxed to you for approval. On the bottom of this proof sheet is a section for payment options, full payment must be received prior to commencement of your order.

Q. Where is Balloon Event Company located?

A. Our office is in Brisbane and our printing operation is based in Sydney, so your order will be processed in our Brisbane office and printed & sent from our Sydney printing facility.

Q. Are the balloons helium grade quality and why is this important?

A. We only print on the very best helium grade quality latex balloons to assure that you receive the best possible result, not only in printing of the balloons, but also when you inflate the balloons, the less that burst, the better value for money for you, do not be fooled into a cheaper quality balloon, they will not inflate as well or as large and they will burst more often, causing you and your customers to have a sad feeling rather than a good feeling, balloons should be fun. Also if you are inflating the balloons with helium, the more that burst, the more money it's costing you in helium balloon gas.

Q. Is the print a silk screen print and why is this important?

A. A silk screen print gives the best possible ink coverage and a superior result to any other printing process on latex balloons.

Q. I am giving away my printed balloons, should I helium fill them or air fill them?

A. There is no doubt that a helium filled balloon on a clip & ribbon is the preference of anyone who receives one, it floats, they can tie the ribbon around a child's hand or on a pram, or their own wrist, when you helium fill the balloon it floats up perfectly for people to read your message, but the downside is the cost, helium filling printed balloons is the more expensive option. Air filling your balloons is the lesser expensive of the 2 options, using this option you fill the printed balloon with air and attach a stick & cup, the cup seals the balloon, the stick inserts into the underside of the cup, your balloon does not float but it sits upright for everyone to see your image, providing the customer holds the stick in the upright position. Air filling your balloon and using a stick and a cup it will last a lot longer, you can inflate them ready the day before with no problems, whereas helium will only last 10 to 12 hours after you inflate the balloon, so you must inflate with helium a couple of hours before you require them for your event.